At Tamrakar Complex, we value customer satisfaction and strive to provide high-quality products and services. Please read our Refund and Returns Policy carefully for purchases, sales, exchanges, repairs, and accessories for mobile phones, laptops, MacBooks, iPads, tablets, and more.
1. Refund Eligibility:
Refunds are applicable only for products that are defective or damaged upon delivery.
To be eligible for a refund, items must be returned within 7 days of purchase with the original packaging, invoice, and receipt.
Products like laptops, MacBooks, iPads, tablets, and mobile phones must remain unused and in their original condition to qualify for a refund.
Accessories and peripherals are non-refundable unless defective.
2. Returns and Exchange Policy:
We accept returns and exchanges within 7 days of the purchase date.
The product must be in original packaging and unused for exchange or return.
Items such as mobile phones, laptops, MacBooks, iPads, and tablets can be exchanged for a different model or product of equal value.
Accessories are eligible for exchange only if found defective or damaged.
All sales of discounted or promotional items are final and not eligible for returns or exchanges.
3. Repair Services:
For all repair services, including mobile phones, laptops, MacBooks, iPads, and tablets, we offer a 30-day service warranty.
The warranty covers only the parts repaired or replaced and does not apply to other issues that may arise after the service.
For any disputes related to repairs, the customer must report the issue within 7 days of the service date.
4. Non-Refundable Products:
Custom-made or personalized items.
Products that have been tampered with, physically damaged, or modified after purchase.
Software, licenses, or any digital products once delivered are non-refundable.
5. Return Process:
To initiate a return or exchange, contact our customer service team with the purchase details and reason for return.
Once your return request is approved, you will need to bring the item to the store or arrange for pickup, if applicable.
6. Refund Process:
Refunds are processed within 7-10 business days after the product is inspected and the return is approved.
Refunds will be made through the original payment method used during purchase.
In cases of online payments, refunds may take up to 15 business days to reflect in your account, depending on the payment processor.
7. Contact Us: For any questions or to initiate a refund, return, or exchange, please contact us at [+977 9851091542] or visit our store directly.
